✦ Free shipping on orders above ₹999  |  Use code ITRA10 for 10% off your first order ✦

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Get in Touch

Whether you have a question about our fragrances, need help with an order, or want to explore wholesale opportunities — we're here.

Let's Connect

Our team typically responds within 24 hours. For urgent order queries, please call us directly.

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Phone
+91 800 123 4567

Mon–Sat, 10am–7pm IST

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Email
hello@itra.in

Response within 24 hours

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Workshop & Studio

ITRA Perfumes Pvt. Ltd.
Attar Gali, Kannauj
Uttar Pradesh — 209726

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Corporate Office

Level 12, One BKC
Bandra Kurla Complex
Mumbai — 400051

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Wholesale & B2B Enquiries

Interested in stocking ITRA in your boutique, hotel, or spa? We offer bespoke wholesale packages.

wholesale@itra.in →

Quick Answers

Frequently Asked Questions

How long do ITRA fragrances last on skin? +
Our fragrances are formulated for exceptional longevity. Depending on the concentration and your skin type, you can expect 8–12 hours of wear. Our Oud-based attars can last up to 24 hours. For best results, apply to pulse points (wrists, neck, inner elbows) on moisturised skin.
Are ITRA fragrances alcohol-free? +
Our traditional attars are 100% alcohol-free, carried in a base of pure sandalwood oil. Our Eau de Parfum range uses a minimal amount of pharmaceutical-grade alcohol as a carrier. All products are clearly labelled. Our alcohol-free range is particularly popular with customers who prefer a more traditional application experience.
Do you ship internationally? +
Yes! We ship to over 40 countries including UAE, UK, USA, Singapore, Canada, and Australia. International shipping typically takes 7–14 business days. Please note that fragrance products may be subject to customs regulations in your country. We ship via DHL Express for international orders.
What is your return policy? +
We offer a 15-day return policy for unopened products in their original packaging. If you receive a damaged or incorrect item, we will replace it immediately at no cost. Due to the nature of fragrance products, opened bottles cannot be returned unless defective. Please contact us at hello@itra.in with your order number to initiate a return.
Can I get a fragrance consultation before buying? +
Absolutely! We offer complimentary fragrance consultations via WhatsApp or phone. Our trained perfumers will ask you about your preferences, lifestyle, and the occasions you're buying for, then recommend the perfect ITRA fragrance for you. Book a consultation by selecting "Fragrance Consultation" in the contact form above.
Do you offer gift wrapping? +
Yes! All ITRA products come in our signature gift-ready packaging — a handcrafted box with gold foil detailing and a ribbon. For special occasions, we offer premium gift wrapping with a personalised handwritten note for ₹99. You can add this option at checkout. We also offer bespoke corporate gifting solutions for bulk orders.